May 2020: Building upon our Foundation of corporate certifications, which include ISO 9001:2015, ISO 27001:2013, we went through a rigorous process, implemented procedures, and were successfully appraised of ISO 20000-1:2018 Standard.
ISO 20000-1:2018 is a Service Management System (SMS), which includes the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
This standard is useful for:
a) a customer seeking services and requiring assurance regarding the quality of those services;
b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
d) an organization to monitor, measure and review its SMS and the services;
e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
f) an organization or other party performing conformity assessments against the requirements specified in this document;
g) a provider of training or advice in service management.