August 2017: As an ongoing commitment to excellence in serving our clients, SD Solutions, LLC implemented ISO and CMMI Standards and Best Practices and successfully received Certifications and Appraisals. During the Spring and Summer of 2017, our staff learned and implemented the processes, plans, and procedures for the following standards and successfully demonstrated the practice to the appraisers. The Key Benefits to our Customers are listed below.

ISO 9001:2015 Quality Management System:

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Get an overview of ISO 9001 in this powerpoint presentation.
If you want to know more about the revision of ISO 9001:2015 see our revision page.

The seven quality management principles:

• QMP 1 Customer focus
• QMP 2 Leadership
• QMP 3 Engagement of people
• QMP 4 Process approach
• QMP 5 Improvement
• QMP 6 Evidence-based decision making
• QMP 7 Relationship management

Key Benefits To Our Customers:

• Enhanced performance of the organization and its interested parties through responding to the opportunities and constraints related to each interested party
• Common understanding of goals and values among interested parties
• Increased capability to create value for interested parties by sharing resources and competence and managing quality-related risks
• A well-managed supply chain that provides a stable flow of goods and services

CMMI Services v1.3 Maturity Level 2:

The CMMI-SVC model provides guidance for improving the organizations capability to provide quality services for customers and end-users. These best practices will help the organization provide superior service by strengthening weak customer touchpoints and enhancing the customer experience.

Key Process Areas:

• Requirements Management
• Work Planning
• Work Monitoring and Control
• Service Delivery
• Measurement Analysis
• Configuration Management
• Process and Product Quality Assurance

Key Benefits To Our Customers:

• Our work and processes have received the highest form of third-party validation
• We manage projects with an established set of practices
• We’re dedicated to continuous improvement and producing great work that makes a difference

ISO/IEC 27001:2013:

An Information Security Management Systems (ISMS) is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process. Using the family of ISO 27000 standards will help the organization manage the security of assets such as financial information, intellectual property, employee details or information entrusted to you by third parties. ISO/IEC 27001 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization.

Controls and Objectives:

• Security Policy
• Organization of Information Security
• Asset management
• Human Resources Security
• Physical and Environmental Security
• Communications and Operations Management
• Access Control
• Information Systems Acquisition, Development and Maintenance
• Information Security Incident Management
• Business Continuity Management
• Compliance

Key Benefits To Our Customers:

• Framework Demonstrates Legal and Regulatory Requirements
• Repeatable and Sustainable Processes
• Reduction in Incidents and Support Costs, More Time Spent on Productivity
• Proactive Management of Risk and Staff Awareness and Training