IRS Enterprise Technology Implementation (ETI) required contractor services in the areas outlined below to support the successful enterprise deployment of efforts aimed at World Class IT services.
SD Solutions, LLC provided support in the following areas:
Communications
Message development, branding, Communications campaigns, Leadership communications, Employee communications, End-user communications
Program and Project Management Support
Planning and Schedules, Risk and Issue Management, Program Execution, Documentation Support, Executive briefing
Change Management
Stakeholder analysis, Benefits analysis, Change strategy development, Linking messaging and benefits to strategy, Identification and addressing of resistance to change, Identification and utilization of catalysts for change, Development and execution of change management plans and tactics, Stakeholder communications, Data collection, focus groups and other surveying of stakeholders
Learning and Development
Needs analysis, Development of learning solutions (on-the job training, user manuals and quick guides, job-aides, online courses, instructor-led training, etc.), Coaching and mentoring, Team building, Problem-solving workshops development and facilitation, Training services
Strategic Program Management
Strategic planning, Program governance and reporting, Executive reporting, Data analysis and recommendations, Program advisement, Plan, facilitate and lead executive level program meetings, Governance analysis and support
Tactical Project Management
Project planning, Project risk management, ELC management and reporting, Acquisition management, Logistics support, Business process re-engineering, Gap analysis, Best practice alignment, Requirements management
Cyber Security and Infrastructure Support
Network & critical infrastructure protection, Linux RHEL and JBoss support, Support of Implementation of enhanced security controls, Information assurance, Identity & access management, Federal Information Security Management Act compliance support, Certification & accreditation, Enterprise security, Disaster recovery, Security engineering guidance, Independent assessments and recommendations for security controls, Security architecture and design support
Applications Development
Software and database development, Website and web-based applications, Website redesign and maintenance, Software library administration and maintenance, Mobile application development, Social media applications, Portal maintenance and support, Desktop/client server application development & maintenance
Operations and Maintenance
Network & critical infrastructure protection, Patch management, Virtualization with OS hardening, Domain and server management, Configuration management, Disaster recovery support, Help/service desk support, Desktop imaging, Desktop installs, Application installs and upgrades, Configuration management, End user support, Knowledgebase management
Systems Integration and Helpdesk
COTS implementation, Test lab services, Workstation refresh, Server virtualization, Network management, Help desk, and end-user support
Technology Consulting
Agile development methodology, ERP consulting, Data warehousing and business intelligence, Linux consulting, Microsoft product consulting